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General FAQs
DialCare FAQs

Is this an insurance plan?

No, this is not an insurance plan. These plans provide you with discounted prices on a wide range of services. You will pay for services at the discounted price at the time services are received.

Can I use my membership when I travel away from home?

Yes, your membership can be used at any participating provider or pharmacy in the United States.

After I register for the plan, when should I receive my membership kit?

After your payment has been processed, you will receive a membership kit in 7 to 10 business days.

How do I get additional membership cards?

If you need additional cards for your household, or have lost your card, please call Member Services at (800) 290-0523 and press
option 1, then press option 1 again. They will be happy to send additional cards to you.

If my doctor or dentist refers me to a specialist who is not in the network, do I still get a discount?

You will only receive a discount by going to a participating provider. You might try printing out a list of participating providers to share with your doctor or dentist to see if he/she could recommend any of the participating specialist locations.

What do I do if I feel the provider overcharged me?

You can send a copy of your bill and a written letter to the administrator of the plan, Careington International Corporation, Attn: Provider Relations, P.O. Box 2568, Frisco, TX 75034. They will investigate your inquiry, and you will be contacted regarding the findings.

Once I select a provider, am I assigned to that provider? How often can I change providers?

Another great feature of the discount plans is your ability to select any provider from the network. You can change providers at any time, and household members can select their own providers. Call Member Services at (800) 290-0523 for help to find participating providers.

What should I say when I call a provider or pharmacy to make sure they participate?

The providers will recognize the name of the network with which they participate, so when you call, it is important to use the name
of the correct network.

Telemedicine Overview

Telemedicine gives you 24/7 access to doctors in your state, even on holidays or while you're traveling.

You can consult with these doctors for common ailments such as a cold and even more severe ailments such as a rash or the flu without ever having to step foot in a doctor's office.

When medically appropriate, telemedicine doctors can also prescribe short-term, non-DEA controlled medications and have them sent to the pharmacy of your choice for added convenience. Telemedicine fits your schedule and makes getting back to your normal routine easy.

How to Access

Go online or call the toll-free number to create and register your account.
Fill out your medical history. Any dependents over 18 will have their own medical profile and be required to fill out their own medical history. Your medical history is required before you can consult with a doctor.
Request a video or telephonic consult either online, over the phone or through the mobile app.

When should I use telemedicine?

While telemedicine can be used for a myriad of non-emergency ailments such as allergies, cold and flu, pink eye and urinary tract infections, telemedicine is not to be used for emergency situations. Should an emergency situation arise, call 911.

How much do telemedicine consultations cost?

Check with your specific plan for details on the amount of consultations you're allowed per month.

Can I use telemedicine while I'm on the go?

Absolutely! Since traveling can wreak havoc on your immune system, telemedicine is available while you're traveling within the United States.

Are prescriptions guaranteed?

No, prescriptions are not guaranteed. While DialCare doctors can write prescriptions and send them to the pharmacy of your choice, prescriptions are written at the discretion of your doctor. Also, keep in mind that doctors do not write prescriptions for DEA-controlled substances or other classes of medication, such as mood-altering drugs, including antidepressants, anti-anxiety or lifestyle medications.